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Karen M.
Private tutor in Dubai, United Arab Emirates
Education
University of the East Graduated: SY 2011-2012 Bachelor of Science, Computer Studies Concentration: Information Technology Dean’s List – 4 consecutive Semesters GPA : 1.50
Experience
Desktop Technician Unlimited - DUBAI, UAE Aug. 2015 - present Provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion, and provide end-user assistance where required. Additional Responsibility: - remote support to all clients handled by UnlimITed. - Active Directory - Creates email accounts for Office 365 client users. - Remote client servers - Configure user access IT Support Specialist/ IT Support Team Lead: Telus International Philippines, Nov. 2012-Aug. 2015 G/F Telus House Araneta Center Cubao Quezon City IT Support Analyst Dealing directly with employees or customers who have technical issues such as forgotten passwords, viruses or email issues. Installing and configuring computer systems. Diagnosing and solving hardware/software faults. Logging customer/employee queries. Analysing call logs to spot trends and underlying issues. Installing and configuring computer hardware operating systems and applications; Monitoring and maintaining computer systems and networks. Talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues. Troubleshooting system and network problems and diagnosing and solving hardware/software faults; Replacing parts of computer as required. Providing support, including procedural documentation and relevant reports. Supporting the roll-out of new applications. Testing and evaluating new technology. Hardware troubleshooting. ACHIEVEMENTS: • Online Reservation System for Jocelyn’s Catering Services – PHP/SQL Website Thesis/ Final Requirement • IT Coordinator - Telus International Philippines - Facilitate. Coordinates and Document all IT Infrastructure projects such as data center renovations, account deployment , account ramp ups and verint migrations. Coordinates and follow ups certain issues to their respective groups. • IT Person of the Month – July ( July 7, 2014 ) • Certified Windows 7, Enterprise Desktop Support Technician (70-685) Score: 966/1000
Subject Expertise
English, Computer Skills, Web Development, Music, History, Study Skills, Writing, CSS